Right of Withdrawal / Returns

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods. In order to exercise your right of withdrawal, you must inform us ( eve GmbH, Stelzhamerstraße 5A, 5020 Salzburg, Tel. +43 664 400 8080, email: hello@iaminpeace.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or you have proved that you have returned the Goods, whichever is earlier. You must return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Returns

The purchase of the goods is not completed until the customer has seen and accepted them. You can withdraw from the contract in text form (e-mail) within 14 days - from receipt of the ordered goods - without giving reasons. You will then receive your money back within 30 days.

The goods should be returned in their original packaging, as this ensures damage-free shipping and the goods can arrive safely at I AM IN PEACE. The costs for the return of the goods are at the expense of the customer. If the product should be sent back unfree, I AM IN PEACE will not accept these without exception, because the post office thereby calculates disproportionately high forwarding expenses.

Each product is subjected to a careful quality control during packaging, so that any damage, contamination or the like on our part can be ruled out. Accordingly, a proper treatment of the goods on your part is a basic prerequisite for taking them back. Please understand that we can no longer take back goods that have been soiled by you.

Return address :

eve GmbH
Stelzhamerstraße 5A
5020 Salzburg
Austria